hibage Frequently Asked Questions

Creating a hibage account takes under two minutes. Visit hibage.biz, click the registration link, and fill in your username, email address, mobile number, and a secure password. You must confirm that you are aged 18 or above and agree to the hibage Terms & Conditions before your account is activated. Once registered, you can log in immediately and make your first deposit via bKash, Nagad, Rocket, or bank transfer.

hibage requires identity verification (KYC) before processing your first withdrawal. Accepted documents are a valid Bangladesh National Identity Card (NID), a valid Bangladesh passport, or a valid driving licence. You may also be asked to provide proof of address — a recent utility bill or bank statement issued within the last three months is acceptable. Upload clear photographs or scans of both sides of your chosen ID document via the verification section of your account settings.

Most hibage KYC verifications are completed within 24 hours of document submission. In some cases — particularly where document images are unclear or additional source-of-funds checks are required — the process may take up to 72 hours. You will receive an email notification to your registered address once your verification is approved. If you have not received a decision within 72 hours, contact the hibage support team at [email protected].

To reset your hibage password, click the "Forgot Password" link on the login page and enter your registered email address. A password reset link will be sent to that address within a few minutes. Follow the link, choose a new strong password, and log in as normal. If you no longer have access to your registered email address, contact the hibage support team at [email protected] so the team can verify your identity and assist with account recovery.

No. hibage permits only one account per person. Duplicate accounts are detected during the KYC verification process and during routine account reviews. If a player is found to hold multiple accounts, all duplicate accounts will be closed and any bonuses claimed across those accounts will be voided. If you accidentally created a second account, contact the hibage support team immediately to have the duplicate closed without penalty.

bKash deposits on hibage are typically credited to your account within 1 to 5 minutes. The process is fully automated — once you complete the payment via the bKash app or USSD menu, the funds are reflected in your hibage wallet almost instantly during normal operating hours. If a bKash deposit has not appeared after 15 minutes, do not attempt a second payment. Instead, contact the hibage support team with your bKash transaction ID and the exact amount, and the team will resolve the issue promptly.

The minimum deposit on hibage is ৳500 across all accepted payment methods, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. There is no maximum deposit limit imposed by hibage itself, although individual payment providers such as bKash and Nagad have their own daily transaction limits set by the Bangladesh Bank. hibage does not charge any deposit processing fee on its side.

The minimum withdrawal amount on hibage is ৳1,000. Withdrawal requests below this threshold cannot be processed. To request a withdrawal, navigate to the cashier section of your hibage account, select your preferred withdrawal method — bKash, Nagad, Rocket, or bank transfer — enter the amount, and confirm. Your account must be fully KYC-verified before any withdrawal can be approved.

Most hibage withdrawals via bKash and Nagad are processed and arrive within 1 to 24 hours of the request being approved. Bank transfers to Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank typically take 1 to 3 business days depending on the receiving bank's processing schedule. Withdrawals submitted on Friday evenings or during public holidays in Bangladesh — such as Eid or Victory Day — may experience slight delays and will be processed on the next working day.

hibage does not charge any processing fee on deposits or withdrawals on the platform's side. However, your payment provider — for example, bKash, Nagad, or your bank — may apply their own standard transaction charges in line with their published fee schedules. These third-party fees are outside hibage's control. Always check the applicable charges with your payment provider before initiating a transaction.

As a general rule, hibage requires that withdrawals are sent to the same payment method and account used for deposits. This policy is in place to prevent fraud and money laundering, and it forms part of hibage's compliance obligations. If your bKash or Nagad number has changed, or if you need to update your registered withdrawal account, contact the hibage support team at [email protected] with supporting documentation and the team will review your request.

hibage covers a wide range of cricket competitions including the Bangladesh Premier League (BPL), the Indian Premier League (IPL), the ICC T20 World Cup, ICC Cricket World Cup, Asia Cup, and all Bangladesh Tigers international matches across Test, ODI, and T20 formats. Available betting markets include match winner, top batsman, top bowler, total runs in an innings, total sixes, method of first dismissal, and many in-play live betting options during the match itself.

All slot games available on hibage use a certified random number generator (RNG) to determine outcomes, ensuring that every spin is independent and fair. Return to Player (RTP) percentages vary by game title and provider — most slots on hibage carry an RTP between 94% and 97%, which is consistent with industry standards. RTP figures for individual games are published in each game's information panel. hibage partners with reputable game studios to ensure all titles meet fair play standards.

Yes — hibage is fully optimised for mobile play and works on any modern Android or iOS smartphone or tablet. No app download is needed. Simply open your preferred mobile browser, navigate to hibage.biz, log in to your account, and you have access to the full game library including cricket betting, live casino, slots, Drill That Gold, and Mines Grand. The mobile interface automatically adjusts to your screen size for a smooth, touch-friendly experience.

Drill That Gold is a crash-style mining game available exclusively on hibage where you place a bet and watch a multiplier climb as a drill descends. You cash out at any point before the drill stops to lock in your winnings. The longer you wait, the higher the potential multiplier — but if the drill halts before you cash out, your bet is lost. Each round's outcome is determined by a provably fair RNG algorithm, and the result cannot be predicted or influenced by previous rounds.

hibage's live casino section features games streamed in real time from professional studios, including live Baccarat, live Roulette, live Blackjack, live Teen Patti, live Andar Bahar, and live Dragon Tiger. These games are hosted by professional dealers and run 24 hours a day. Minimum and maximum bet limits vary by table, making them accessible to both casual players and high-stakes enthusiasts across Bangladesh.

hibage offers a welcome bonus to all newly registered players who make a qualifying first deposit. The bonus matches a percentage of your initial deposit up to a specified maximum amount in BDT — current offer details are displayed on the hibage promotions page at the time of registration. To receive the welcome bonus, you must opt in during the deposit process and meet the minimum qualifying deposit threshold. The bonus is credited to your account within minutes of the qualifying deposit being confirmed.

A wagering requirement is the number of times you must bet the bonus amount — or the bonus plus deposit amount — before any winnings derived from that bonus can be withdrawn as real money. For example, if hibage applies a 20x wagering requirement to a ৳1,000 bonus, you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Wagering requirements and eligible game contributions are detailed in the terms of each specific promotion on hibage.

Yes, hibage periodically offers free spin promotions on selected slot titles. Free spins may be awarded as part of the welcome bonus package, as a standalone reload promotion, or as a loyalty reward for active players. Winnings from free spins are typically subject to a wagering requirement before they can be withdrawn. The specific slot title, spin value, and wagering conditions are clearly stated in the promotion terms at the time the offer is active.

hibage regularly runs cricket-season promotions tied to major tournaments such as the Bangladesh Premier League (BPL), IPL, and T20 World Cup. These promotions may include deposit match bonuses, enhanced odds on selected matches, free bet offers, and prize draw entries for Bangladesh Tigers fixtures. Seasonal promotions are also available during Eid and Pohela Boishakh (Bengali New Year). Check the hibage promotions page or your registered email for the latest offers during each tournament window.

Bonuses on hibage may be removed if the wagering deadline expires before the requirement is completed, if a bonus was claimed in violation of the promotion terms (for example, using a duplicate account), or if a withdrawal is requested while an active bonus balance remains in the account and you choose to forfeit the bonus to proceed. If you believe a bonus was removed in error, contact the hibage support team at [email protected] with your account details and the team will investigate and explain the reason.

hibage is a safe and reliable platform that uses 256-bit SSL encryption to protect all player data and financial transactions. Player funds are held separately from operational funds, and every game outcome is produced by a certified, independently audited random number generator. hibage does not store full payment card details on its servers. Players across Bangladesh — from Dhaka to Chittagong to Cox's Bazar — can deposit, play, and withdraw with confidence in the platform's security infrastructure.

The minimum age to register and play on hibage is 18 years. This policy is strictly enforced and applies to all players across Bangladesh without exception. Age is verified as part of the KYC process before any withdrawal is approved. If a player is found to be under 18 at any point, their account will be permanently closed and all associated funds will be forfeited in accordance with hibage's Terms & Conditions. 18+ only — please play responsibly.

To set a deposit limit on hibage, log in to your account and go to the Responsible Gaming section within your account settings. From there you can set a daily, weekly, or monthly deposit cap. Limit reductions take effect immediately. Limit increases are subject to a 24-hour cooling-off period before they come into force — this prevents impulsive limit changes during active play sessions. All responsible gaming tools on hibage are free to activate and require no contact with support.

To self-exclude from hibage, contact the support team at [email protected] and request a formal self-exclusion. Self-exclusion is available for a minimum period of 6 months or on a permanent basis. Once activated, your account is closed and cannot be reopened during the exclusion period — this is a firm, irreversible commitment. Any withdrawable balance in your account at the time of self-exclusion will be returned to your registered bKash, Nagad, or bank account. hibage will also suppress all marketing communications to your registered contact details during the exclusion.

If you feel that gambling on hibage is no longer just entertainment and is starting to affect your finances, relationships, or mental wellbeing, please act now. Start by activating a time-out or self-exclusion directly from your hibage account settings, or email [email protected] for immediate assistance — our team is available 24/7, including during Eid and all public holidays in Bangladesh. We encourage you to speak openly with a trusted family member or a mental health professional in your area. hibage's support staff can point you toward additional resources on request.

The hibage support team is available 24 hours a day, 7 days a week, including weekends and Bangladeshi public holidays. The best way to reach the team is by email at [email protected]. In your message, include your registered username, a clear description of your issue, and any relevant transaction IDs or screenshots. The team aims to respond within a few hours. For urgent responsible gaming requests such as account closures or self-exclusions, include the word "URGENT" in the subject line and the team will prioritise your case.