Gambling should always be a source of entertainment — never a source of stress, harm, or financial difficulty. hibage is firmly committed to providing every player in Bangladesh with the tools, information, and support needed to keep their experience safe, controlled, and enjoyable.
hibage provides a comprehensive suite of responsible gaming tools built directly into every player account. These tools are free to use, easy to activate, and designed to give you meaningful control over your gambling activity at all times. You do not need to contact support to activate most of these features — they are available directly from your account dashboard.
Set a daily, weekly, or monthly deposit cap on your hibage account. Once your limit is reached, no further deposits can be made until the limit period resets. Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period before they come into force.
Define the maximum amount you are willing to lose in a given period — daily, weekly, or monthly. Once your loss limit is reached, you will be prevented from placing further bets until the limit period resets. This tool is particularly useful for players who want a firm financial boundary on their gambling activity.
Set a session duration after which hibage will display a reminder notification prompting you to review how long you have been playing. You can choose reminder intervals of 30 minutes, 1 hour, 2 hours, or a custom duration. This tool helps prevent unintentional extended play sessions without you realising how much time has passed.
If you need a short break from gambling, the time-out feature allows you to temporarily suspend your hibage account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. Time-outs cannot be cancelled early once activated, ensuring your break is effective.
For players who need a longer or permanent break, self-exclusion allows you to close your hibage account for a minimum of 6 months or on a permanent basis. Self-exclusion is irreversible for the duration of the exclusion period. Any remaining withdrawable balance will be returned to you via your registered payment method after the exclusion is processed.
The reality check feature allows you to receive periodic on-screen summaries of your current session activity — including total time played, total bets placed, and net win or loss for the session. Regular reality checks help you make informed, conscious decisions about whether to continue playing or take a break.
hibage enforces a strict minimum age policy. No person under the age of 18 years is permitted to register an account, deposit funds, or participate in any gambling activity on the hibage platform. This policy is non-negotiable and applies to every player across Bangladesh regardless of location — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or any other city or district.
All new players are required to complete a Know Your Customer (KYC) age verification process before their first withdrawal is processed. Acceptable identity documents include a valid Bangladesh National Identity Card (NID), a valid Bangladesh passport, or a valid driving licence. If a player is found to be under 18 at any stage, their account will be permanently closed without notice and all associated funds will be forfeited in accordance with our Terms & Conditions.
hibage also strongly encourages parents and guardians to use parental control and internet filtering software to prevent underage access to online gambling platforms. If you suspect a minor has accessed hibage using your device or credentials, please contact our support team immediately.
Problem gambling can affect anyone, regardless of income level, education, or background. Recognising the early warning signs in yourself or someone you care about is the first and most important step toward getting help. The following behaviours may indicate that gambling has moved from entertainment to a harmful habit.
Chasing losses: Continuing to gamble in an attempt to recover money that has already been lost, often leading to larger and more impulsive bets.
Gambling beyond your means: Spending more money on gambling than you can comfortably afford — using bill money, savings, or borrowed funds to finance gambling activity.
Neglecting responsibilities: Allowing gambling to interfere with work, studies, family obligations, or personal relationships in Dhaka, Chittagong, or elsewhere.
Secrecy and dishonesty: Hiding the extent of gambling activity from family members or lying about how much time or money is spent on gambling.
Inability to stop: Repeated unsuccessful attempts to reduce, control, or stop gambling, even when you recognise it is causing harm.
Emotional dependency: Using gambling primarily as a way to escape stress, anxiety, depression, boredom, or other emotional difficulties rather than as entertainment.
Answer honestly. If you find yourself answering "yes" to three or more of these questions, we strongly encourage you to contact the hibage support team or consider activating a self-exclusion.
If you believe your gambling activity on hibage has become a problem — or if someone close to you has raised concerns — here are the concrete steps you can take right now. hibage's support team will assist you without judgement at any stage of this process.
Recognising that gambling may have become harmful is the most important step. You do not need to have reached a crisis point to seek help. If gambling feels less like entertainment and more like a compulsion, that is a signal worth taking seriously.
Log in to your hibage account and navigate to the Responsible Gaming section of your account settings. From there you can immediately activate a deposit limit, loss limit, session reminder, or a time-out of up to 6 weeks — all without needing to contact support.
If you wish to discuss your situation with a member of the hibage team, or if you need assistance activating a self-exclusion, email the support team at [email protected]. Our team is available 24 hours a day, 7 days a week, including during Eid and public holidays in Bangladesh. We will respond within a few hours.
If you need a longer break, contact the hibage support team to request a formal self-exclusion. Self-exclusion is available for a minimum of 6 months or on a permanent basis. Once activated, your account will be closed and you will not be able to reopen it during the exclusion period. Any withdrawable balance will be returned to your bKash, Nagad, Rocket, or bank account on record.
hibage encourages players who are experiencing gambling-related harm to reach out to mental health professionals, trusted family members, or community support networks in Bangladesh. Speaking openly about the issue with someone you trust is a meaningful step toward recovery. hibage's support team can also point you toward additional resources on request.
⚠️ Please note: hibage staff are available to assist with account-level actions such as applying limits and processing self-exclusions. hibage does not provide clinical counselling or professional mental health services. For professional support, please consult a qualified healthcare provider or mental health professional in your area of Bangladesh.
hibage was built with the understanding that sustainable, long-term player satisfaction depends on players staying in control of their gambling. A player who enjoys hibage as a form of entertainment — within limits they are comfortable with — is a player who will continue to enjoy the platform for years to come. A player who loses control is not a success story for hibage; they are a failure of the platform's duty of care.
For this reason, hibage invests in responsible gaming features not as a compliance checkbox but as a genuine expression of the brand's values. The deposit limit, loss limit, time-out, and self-exclusion tools on hibage are designed to be as easy to activate as depositing money — because we believe protecting yourself should never be harder than spending money on the platform.
hibage also trains its customer support staff to identify potential signs of gambling harm in player communications and account activity. If the hibage team identifies patterns consistent with problem gambling — such as a sudden increase in deposit frequency, large loss events followed by immediate re-deposits, or distress expressed in support communications — the team is authorised to proactively reach out to the player and, where necessary, apply protective account restrictions.
hibage's responsible gaming commitment covers every player in Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other city and district. We are committed to ensuring that the hibage platform remains a safe, fair, and responsible environment for entertainment for all players aged 18 and above.
hibage's Responsible Gaming Guarantees:
Visit our FAQ for quick answers, review our Privacy Policy, or contact the hibage support team directly. We are here to help — 24 hours a day, 7 days a week.
⚠️ 18+ only. Gambling involves financial risk. Please play responsibly within your means.